Our Moderators

Discover Our Experienced Moderators

Dr. Owen Facey


Dr. Owen Facey is trained in the area of anthropology and intercultural communications. He specializes in the area of demographic and ethnographic research. He has a wealth of experience as a consultant to non-profit organizations.

He has authored various books and articles. Dr Facey is an experienced and sought after seminar leader, focus group facilitator and speaker. Dr. Facey also has extensive experience in consumer research and analysis. He brings an international perspective to the field of quantitative and qualitative research, having lived and worked in Canada, the West Indies and the United States.

Karlene Facey MBA, FCIM


Karlene Facey MBA, is a graduate of The University of Technology with a degree in Marketing.  She has also achieved the prestigious designation of Chartered Marketer from the Chartered Institute of Marketing, Moore Hall England. Karlene has extensive knowledge in the financial services industry having spent 16 years working with banks and Credit Unions. She received the designation of Fellow of the Credit Union Institute of Canada (FCUIC). Karlene Facey is currently the C.E.O. of Clarocision Research & Marketing. She has extensive experience in market research, focus group moderating, marketing and branding. She specializes in the area of customer acquisition and retention. She holds a MBA from one of Europe’s leading universities – University of Liverpool in England.

Jaime Castillo

Screen Shot 2015-10-07 at 2.17.08 PMA native of Mexico City, Jaime Castillo graduated with a B.S. degree in Information Technology from University of Phoenix. Prior to completing his degree he completed communications and economics coursework at San Diego State University. Jaime is bicultural and fluent in both English and Spanish; his background and education allow him to be intricately familiar with the nuances among varying cultures. He is an experienced market researcher who has been part of the marketing research field since 2010.

As a moderator, consultant and simultaneous translator, Jaime provides clear strategic and tactical guidance to his clients’ marketing efforts. His category experience ranges from health, financial services and technology to B2B services, as well as an extensive range of consumer products. Whether conducting Focus Groups, In-depth Interviews, Ethnographic Studies or Shop-Alongs, Jaime has the ability to uncover valuable insights through creative and entertaining projective techniques.

Lisa Koslow

Lisa has over thirty years of market research moderating and consulting experience. Ms. Koslow is a seasoned professional, recognized for her ability to synthesize complex issues and deliver actionable solutions. She has served on numerous client strategic planning and leadership teams and always puts the client first and believes in working in a collaborative manner with her internal team, as well as the client teams she partners with.

Lisa is an excellent focus group moderator who has conducted 100’s of qualitative interviews and focus groups, covering a variety of industries from pharmaceutical, health care, dental, consumer goods and cosmetics.

Douglas Gutierrez MBA


Douglas Gutierrez MBA  has over 15 years of experience in the market research field. He holds an MBA Degree from Nova Southeastern University. Douglas has managed many international projects relating to market research in the following fields: Cigarettes, Banking & Credit Institutions, Automobile Market, Non-Alcoholic & Alcoholic Beverages and Print Media. Douglas’ international experience includes coordination of Market Research projects in Central America (Guatemala all the way to Panama), Dominican Republic and some specific markets in the United States. He is fluent in Spanish and English and has experience in moderating focus groups and in-depth interviews.

Dr. Guy C. Jeanty, LMHC, LMFT


Dr. Guy C. Jeanty, LMHC, LMFT is a graduate of Nova Southeastern University’s School of Humanities and Social Sciences where he majored in Marriage and Family Therapy. Dr. Jeanty has a wealth of knowledge and experience conducting qualitative research within the health and social science industry.

As a licensed counselor he has worked in a variety of social service agencies. He has been an Assessment Specialist, conducting clinical evaluation. He also worked as a substance abuse therapist in a forensic program for adolescent males. Dr. Jeanty was the Program Director for a Florida Assertive Community Treatment program at Bayview Mental Health Center.Prior to working in community mental health Dr. Jeanty has conducted numerous workshops and focus groups. He brings an international perspective to the field of qualitative research, having lived and worked in the West Indies and the United States. He is fluent in English and Creole.

Papsy Mileti M.S.

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Papsy Mileti is a dynamic marketing communications strategist with more than 10 years of experience in market research design, development, and analysis. She has held various marketing and leadership roles in the non-profit, higher education, banking, real-estate, and travel industries. She is especially apt at aligning market research objectives with business goals and translating research findings into actionable data-driven strategies. Her expertise includes, researching and moderating focus groups with millennial audiences. Papsy speaks fluent English, Spanish, and Italian. She holds a Master’s of Science in Global Strategic Communication from Florida International University and a Bachelors of Business Administration in Marketing from the University of Miami, where she graduated with honors and cum laude.

Delores Facey Johnson M.S. PMP


Delores Facey Johnson, PMP is a management consultant with over 20 years of experience. Delores specializes in the management and development of new computerized systems. She also strategically optimizes the organization and maintenance of existing technological systems. She has vast experience with the operational planning of corporate and governmental information technology departments.

Delores Facey Johnson is a Project Management Professional (PMP) certified by the internationally recognized Project Management Institute.

Gratia Gant-Wright


Gratia Gant-Wright has been conducting studies within the health and social science industry since the late 1980’s. Prior to that she worked extensively in the market research field for Fortune 500 organizations as lead economist as well as administrator of market research activities, managing budgets exceeding $1.3 million annually. She has extensive experience organizing, conducting and analyzing focus groups, interviews and surveys involving sensitive issues. She has authored books and articles including, Focus Group Training Module, “Design and Standardization of the Test of Older Adults Knowledge of Psychological Difficulties”, and “Implementation of Mass Media Community Health Research”. Gratia is available for moderating on a national scale.